These are qualities of certain specific Internet applications, called "Killer Apps"
Reshaping the landscapeOutsource to the consumer:
We can take as an example computerware or household appliances, which you can buy through the Internet services of stores like
Darty, which also turned to the Internet to sell their goods. Instead of going to the store where you asked the salesman to provide you information about a product, you can get many information on the product's description and charateristics from the site. You can choose a selection of products of the same type and get a detailed
comparison between them. In brief, you get tools at your disposal that help you making your choice. Then you fill in your “basket” virtually from home, pay for your goods by credit card and get the product delivered at your personal address. The user has achieved the whole process by himself until he gets delivered.
Profiling / Personalizing:
One other example is job research. A great number of sites like Apec,
Monster, Cadremploi... enable the user to create a
personalized profile containing relevant criteria like function, level of studies, job location, salary, type of contract… The user can save his profile and also get alerts in his e-mailbox according to his wished frequency.
Cannibalize:One example is
PAP (Particulier à Particulier), a French real estate media company that connects private individuals willing to either rent, sell or buy a property good. They have a very good notoriety through their weekly print magazine that comes out on Thursdays. They launched a consultation service on Internet which is very comprehensive, more convenient and totally free, and it is likely that it harmed the sales of the magazine. In other words the Internet service may have partly cannibalized the magazine. But it was probably a higher priority for the company to be present on the Net.
Create communities of values:The alternative site
Indymedia, constituted of independent media organizations and journalists, who want to provide readers with a different information in the wake of the altermondialist movement. Indymedia describes itself as a non-commercial collective sharing values focused on democracy, environmental issues, human rights activity, political transparency. Anybody who wishes can post an article on the site. Through its specific stand and business model Indymedia represents a community of value gathering people with common values and interests.
Building new connectionsReplace rude interface with learning interface :
One illustration can be to get documents like a car registration book or a driving licence. The police administration lists on its internet site the required documents to provide and the steps to follow to get your licence. Information forms are also at disposal to download on the site. This enables you to gather all documents in advance through of user friedly interface, and to save time for you only have to go once to the police administration to get your official document transmitted to you.
Ensure continuity for the customer:
The weekly magazine Courrier International used to publish on a yearly basis a special issue containing an comprehensive review of newspapers from around the world. This informartioh is now at disposal on the internet site, free of access and regularly updated. In this sense the continuity of the service has been successfully maintained and even improved.
Give away as much information as you can:
For example we can notify Mappy, the map and itinerary internet free service. It offers the user to consult maps and get personalized itineraries on screen and in printable format. You can consult as may maps and itineraries you wish, not only in France but also in about twenty other European countries. You can also have access to informations on hotels, restaurants and filling stations in your selected location.
Structure every transaction as a JV:
Free services can bring a strong notoriety to a company if the service is of good quality. Let's have a look at Dromadaire, wich offers to send e-cards for free on the internet. If the company gets a good reputation there will an increasing number of people visiting the site and the company will be able to increase its advertising prices. Dromadaire has also a virtual shopping area on its site where it sells cards with specific applications like business cards. In fact the user contributes to establish a JV relationship either simply by using the service for free, or by purchasing other products from the company.
Redefining the Interior
Treat your assets as liabilities
Nissan was able to increase its UK Sunderland plant production by 30% without any additional costs, thanks to the creation of a "virtual" third production line. This was enabled by an optimisation software developed by ILOG, the world's leading supplier of software components. ILOG Solver allowed Nissan to build three car models on two lines, generating substantial savings of a half billion dollars from not having to build a third production line. This could made the Sunderland plant, already considered as Europe's most efficient automotive plant, even more productive.
Destroy your value chain
Gioie.it describes itself as the world leading e-commerce company dedicated to the trade of italian jewelry through internet. The company explains that freeing itself from the traditional distribution network, it has been able to reduce its costs to the minimum and to offer extremely competitive prices to the final consumer. Thanks to a very advanced computer systems, Gioie.it is also able to ensure real-time availability of its products and to deliver customers within 24 hours.
Manage Innovation as a portfolio of options
Free can perhaps be a good example of a company having a portfolio of innovations. Innovation projects constitute a portfolio of possibilities, among which some will be realized and others won’t. When all favourable conditions are there (right time, right strategy, right technology…), success projects can come out : Freebox is an example. Free will soon officially unveil the launch of a new project, Armageddon, a high-speed Triple Play service, while the “Ring Back Tone” project is being postponed. Other innovation projects still in the portfolio are the a new Freebox compatible with HDTV and a Video on Demand service.
Hire the Children
The US company BellyWashers has created a Kids' Board made of 15 kids aged 8 to 12 years old, that work as a mini business unit for the BellyWashers marketing team. Board members are selected every spring and serve on the board for one year. They help Belly Washers to develop new product lines and participate in community service projects to help less fortunate kids. At the end of the term, the most active panel member wins the BellyWashers Best educational scholarship.